Shipping and Return + Refund Policy
NOTICE: All return requests are to be accompanied by the original product. It must be unopened and original condition in order for the customer to qualify for a refund.
- On all packaged items we require that the customer contact us within at least ten (10) days of receipt of product in order to qualify for refund or exchange.
- Ketum does not assume the responsibility of return shipping costs on any merchandise. All orders are thoroughly inspected at Ketum and adequately packed before shipment.
- Ketum does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
All Ketum products are packaged and heat sealed. This seal cannot be broken in order for a product to qualify for refund. Ketum reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
If any additional shipping questions please contact us at firstname.lastname@example.org. Our return address: 17326 Falda Ave Torrance CA 90504.
Domestic (within US) Shipping Carriers
Our Domestic (within US) shipping methods are either 2-5 days USPS Priority or 1-2 days USPS Priority Mail Express. Both come with tracking and delivery confirmation but we do not require a signature. The standard charge for 2-5 day shipping is $7.20 and $24.95 for Priority Mail Express. USPS Priority Mail Express usually means that the package will be delivered the next day but NOT an overnight shipping option. This will depend on your zip code. Orders must be received before cutoff time to qualify.
International orders are shipped via USPS Priority (6-10 business days) or Express EMS (3-5 business days). Shipping times do not include packages which may be held up in customs. Costs will be calculated at checkout and will depend on weight and destination. It is the buyers responsibility to ensure that contents comply with all laws within the country being shipped to
Orders received before 2:00PM EST, Monday to Friday (except holidays), will ship the same day. Orders received after the cut off time will begin to process the next business day.
Shipping is excluded to: Indiana, Wisconsin, Vermont, Arkansas, Rhode Island, Alabama, San Diego county, Sarasota county, FL, Jerseyville, IL, and Union County, MS