Shipping Information

Our shipping center is located in Los Angeles, California.

Our products are carefully packaged in airtight, moisture resistant, resealable pouches.

We recommend that you store kratom powder in dark, moisture free areas. Kratom is best stored in the air tight, aluminum foil pouches that it comes in.

Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 2 PM (PST).

Our packages are all shipped via USPS Priority mail, and the delivery is guaranteed within 2-5 days. If you are located in California, and you place your order before 2 PM, it is likely that you will receive it the next day.

Yes, we do ship internationally.

International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.

Once we ship your order you will receive an email with a USPS tracking code.

Returns & Refunds

Customer satisfactions is our top priority. We will accept returns and exchanges only if the pouches are unopened.

It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.

Yes, your connection to our website as well as your credit card information is secured and encrypted with 128-bit encryption.

Yes we do offer bulk discounts. If you are looking to get in touch with us regarding wholesale pricing, please email us at info@shopketum.com

If you didn’t find your answer here, and have additional questions, please email us at info@shopketum.com and a friendly customer service representative will respond to you in a timely manner.

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