FAQs

Our shipping center is located in Torrance, California.

If, at any given time, you wish to unsubscribe from our newsletter or email updates, then you can do so by choosing the ‘Unsubscribe’ option. This is mentioned at the bottom of all the emails sent to you by us.

Please read below about our payment options. If you need help or have questions please give us a call Monday thru Friday 10am – 5pm at 424-327-4966 or email at info@shopketum.com. Thank you for your continued support and business.

Debit or Credit Card (Phone orders) – We can take all forms of card payments over the phone Monday thru Friday 10am – 5pm at 424-327-4966 or email at info@shopketum.com.

Debit or Card Card – (Directly on website) (No AMEX) We take Visa/MasterCard and Discover. AMEX is unsupported but can take AMEX cards over the phone with our phone processor.

eChecks — Please read — Checks will be written to Ketum LLC and directly debited from your checking account in 2-3 days business days, so please keep the funds available. (For new customers) Please allow up to (3) business days for check processing before shipping, but if you email us at info@shopketum.com to confirm you will keep the funds available. We’ll release your order sooner. If for any reason the check bounces we will acquire a $25 charge back fee from our bank.

Green Bean Pay – Similar to Cash App. Green Bean Pay offers a simpler and safer way to pay via electronic check with a 24 hour processing time. Green Bean Pay allows you to process payments directly from your bank account. You simply link your online checking account to your new or existing Green Bean Pay account to begin using. All Payments will be made payable to Ketum LLC.

Not satisfied with your order? You can return your parcel within 7 days of purchase by contacting us and package must unopened for the return to be accepted. The purchaser must also pay for the return label. Any questions please contact us at 424-327-4966

Once you create a return label, drop the product at any specified post offices (in an untampered and original packing). After we receive back the product, our team will closely inspect the condition, and the amount will be fully or partially reimbursed (depending) via the same method you chose to pay through.

Don’t wish to get reimbursed? We will dispatch a Gift or an Exchange Receipt, which you can use to purchase something else instantly or at some point later. And of course, don’t worry! Your payment is secure with us.